Returns and Exchanges

If your jewelry does not suit you, you can opt for an exchange, a credit or a refund. For that, let us know View Email, indicating your name and order number, as soon as possible. You have 30 days to make an exchange or request a credit.

Exchange or credit

For an exchange or a credit, you have an extended deadline of 30 days. If you would like to exchange an item or request a credit, please follow the instructions below. Our jewelry is often unique pieces so please let us know as soon as possible, we are counting on you 🙏

  • Within 3 days of receipt of your package, contact us at to let us know the situation and tell us which item you would like to receive in exchange, or if you opt for a credit note.
  • Only items returned in perfect condition and without having undergone any transformation, being in a state allowing their resale will be exchanged. Items returned incomplete, modified or damaged will not be accepted.
  • Omyoki reserves the right to limit the number of exchanges per item.
  • The initial free shipping costs from 60 euros of purchase can be charged to you if a return induces a total amount lower than 60 euros. In the same way, during special promotions where the shipping costs are free, the initial shipping costs will then be charged.
  • New shipping costs for a new item remain your responsibility. We will contact you to offer to pay the new delivery costs by Stripe, Paypal or bank transfer.
  • The costs and risks of transport being borne by the sender, we remind you that:

    your items must be returned by TRACKED PARCELS only
    (we do not accept returns without tracking).

  • Return packaging: Items must be in their original pouch / box + one bubble bag + extra protection if needed.
  • Return address:
    33 Republic Street, Alley B
    69002 Lyon
  • Please include a copy of your initial invoice and a note indicating the item(s) you would like to receive in exchange, if applicable.
  • Send us the tracking numbers of your tracked package by email.


You have 14 days for a refund. We invite you to read our general conditions of sale and in particular the paragraph Right of withdrawal - "Satisfied or refunded" guarantee .

For more details, see our terms and conditions