Returns and exchanges

If your jewelry does not suit you, you can opt for an exchange, a credit or a refund. For this, notify us by e-mail, indicating your name and order number, for 3 days. following receipt of your package.

14 delay days
Because it happens to everyone to be wrong, you have 14 days to change your mind.
All beautiful, brand new
Thank you for sending us your new item and well packaged.
Return fees
Return costs are your responsibility.
Parcels tracked
Thank you to send your return in parcels tracked.


If you do not find what you are looking for and do not wish to choose another item or a credit, you have 14 days to be reimbursed. We invite you to read our general conditions of sale and in particular the paragraph Right of withdrawal - "Satisfied or refunded" guarantee where you will find all the indications to be reimbursed.

Exchange or credit - instructions

If you want to exchange an item or request a credit, please follow the instructions below:

  • Within 3 days of receiving your package, contact us at to tell us about the situation and tell us the item you want to receive in exchange, or if you opt for a credit.
  • Only items returned in new condition and without having undergone any transformation, being in a state allowing their resale will be exchanged. Items returned incomplete, damaged or damaged will not be accepted.
  • Omyoki reserves the right to limit the number of exchanges per article.
  • The initial free shipping costs from 50 euros of purchase can be invoiced if a return induces a purchase become lower than 50 euros. In the same way, during special promotions where the shipping costs are free, the initial shipping costs will then be invoiced.
  • The new shipping costs for a new item are your responsibility. We will contact you to offer to pay the new delivery costs by Paypal or bank transfer.
  • The costs and risks of transport being borne by the sender, we remind you that your items can be returned to us only by PACKAGES FOLLOWED only (we do not accept returns without tracking).
  • Return packaging: Items must be in their original pouch / box + one bubble bag + extra protection if needed.
  • Return address:
    33 Rue de la République, Allée B
    69002 Lyon
  • Include a copy of your invoice for the item (s) and a note indicating the item you would like to receive in exchange, if applicable.
  • Send us the tracking numbers of your tracked package by email.

For more details, see our Terms of Sales.


A question? Chat with us on Whatsapp or send us an email