Returns and Exchanges

If your jewelry does not suit you, you can opt for an exchange, a credit or a refund. For that, let us know by Email, indicating your name and order number, as soon as possible. You have 30 days to make an exchange or request a credit.

Exchange or credit

For an exchange or a credit, you have an extended deadline of 30 days. If you would like to exchange an item or request a credit, please follow the instructions below. Our jewelry is often unique pieces so please let us know as soon as possible, we are counting on you 🙏

  • Within 3 days of receipt of your package, contact us at infos@omyoki.com to let us know the situation and tell us which item you would like to receive in exchange, or if you opt for a credit note.
  • Only items returned in perfect condition and without having undergone any transformation, being in a state allowing their resale will be exchanged. Items returned incomplete, modified or damaged will not be accepted.
  • Omyoki reserves the right to limit the number of exchanges per item.
  • The initial free shipping costs from 60 euros of purchase can be charged to you if a return induces a total amount lower than 60 euros. In the same way, during special promotions where the shipping costs are free, the initial shipping costs will then be charged.
  • New shipping costs for a new item remain your responsibility. We will contact you to offer to pay the new delivery costs by Stripe, Paypal or bank transfer.
  • The costs and risks of transport being borne by the sender, we remind you that:

    your items must be returned by TRACKED PARCELS only
    (we do not accept returns without tracking).

  • Return packaging: Items must be in their original pouch / box + one bubble bag + extra protection if needed.
  • Return address:
    OMYOKI
    33 Republic Street, Alley B
    69002 Lyon
    France
  • Please include a copy of your initial invoice and a note indicating the item(s) you would like to receive in exchange, if applicable.
  • Send us the tracking numbers of your tracked package by email.

Refund

You have 14 days for a refund. We invite you to read our general conditions of sale and in particular the paragraph Right of withdrawal - "Satisfied or refunded" guarantee .

For more details, see our terms and conditions.