Shipping
Free Shipping
For orders over 60 €, worldwide.
* Valid for jewelry only
Small orders
For small orders, we provide tracked deliveries, with two rates. We charge very small prices for delieries, so you can stay on budget.
From :
- 5 € for France and DOM
- € 6 for the European Union and the rest of the World
Delivery times
Your order is prepared within 24 to 48 working hours and then shipped. Delivery times depend on the chosen shipping method. The delivery times below are given as an indication, by the carriers concerned and apply from the date of shipment of your order without therefore taking into account the preparation times.
|
Destination |
Delivery option | Price | Carrier delivery times |
| France |
Unsigned letter |
€5,00 | 3 to 4 days. |
|
Colissimo Pickup Point |
€5,00 | 3 days | |
| Colissimo without signature | €7,00 |
2 days |
|
|
Chronopost Relay Point |
€12,50 |
Day +1 before 13pm |
|
| Chronopost home delivery | €21,00 |
Day +1 before 18pm |
|
| European Union |
Unsigned letter |
€6,00 | 4 to 5 days. |
| Delivengo | €10,00 |
3 to 6 days. |
|
|
Chronopost Express Pickup Point |
€14,00 |
2 to 5 days. |
|
|
Colissimo home with signature |
€16,00 |
3 to 4 days. |
|
|
Chronopost Express Home Delivery |
€24,00 |
1 to 3 days. |
|
| Switzerland |
Unsigned letter |
€6,00 | 4 to 5 days. |
|
Delivengo |
€10,00 |
7 to 13 days. |
|
| Colissimo home with signature | €16,00 |
3 to 4 days. |
|
|
Chronopost Express Home Delivery |
€52,00 |
1 to 3 days. |
|
| Overseas |
Tracked letter without signature |
€6,00 | 5 to 18 days. |
|
Colissimo without signature |
€15,00 |
6 to 18 days. |
|
| Colissimo home with signature | €18,00 |
6 to 18 days. |
|
|
Chronopost |
€70,00 |
2 to 3 days. |
|
| Monde |
Delivengo |
€10,00 | 7 to 13 days. |
|
Colissimo home with signature |
€35,00 |
3 to 15 days. |
|
| Chronopost |
€70,00 |
About 4 days |
|
* Delivery times are provided as an indication by each carrier.
Parcel tracking
You will receive your tracking number by email as soon as your parcel is posted. You can also find this information and download your invoice in " Orders " under the section " My account ".
Standard parcel tracking or Colissimo
You can track your parcel here, with the tracking number received by email.
Chronopost Tracking
For a parcel sent by Chronopost, you can track it here, with the tracking number received by email.
Return and exchange
If an item is not entirely to your liking, please contact our Customer Service by email, to arrange an exchange, a voucher or a refund. The item must not have been worn or used and must be returned in its original packaging. Any return to Omyoki must be made by tracked parcel.
Please read our Returns page for all details.
Omyoki jewelry pouches
Each order is delivered in a free pouch. Your jewels are carefully slipped into a pretty handmade silk and cotton pouch.
Our jewelry pouches are made by peasant women from around Kathmandu, Nepal, or by Indian seamstresses. For small orders we offer you an embroidered organza jewelry pouch.
FAQ about deliveries
Where is my package?
Your package tracking information is available in your Customer account, in the tab OrdersIf you didn't create an account when placing your order, you can find your package tracking information in the automated email that was sent to you. This email may be in your spam folder; to find it, search for "Omyoki" in your email inbox.
Colissimo relay point: where is it sent?
Colissimo deliveries to a pickup point are shipped to the pickup point closest to your delivery address. If you wish to choose a specific pickup point, you must request this when placing your order.
The tracking number is not working
Occasionally, the La Poste website may experience technical difficulties, making tracking of your parcel temporarily unavailable. Please try again later.
What is the delivery time?
Orders are prepared within 24 to 48 hours, Monday to Friday. However, we try to ship them the same day.
The delivery times of each carrier are then indicated in the table above.
Can I change my delivery address after placing my order?
If your order hasn't shipped yet, please contact us as soon as possible: we'll do our best depending on the order's status. Once the package has been picked up by the carrier, no changes are possible.
My package is marked “delivered” but I haven’t received it
In that case :
-
Check the tracking (mailbox, concierge/neighbor, relay point).
-
Contact us quickly with your order number and tracking information so we can help you open a claim with the carrier.
Do you deliver internationally (Europe, Switzerland, Overseas, Worldwide)?
Yes. Omyoki ships to France, Europe and internationally, with options adapted according to the zone (European Union, Switzerland, Overseas, World).
Are there any international customs fees/taxes?
In case of shipment outside the European UnionTaxes may be levied upon delivery (depending on the country) and remain the responsibility of the customer. This is generally never the case.
Refund, exchange, credit note: what are the timeframes?
-
Refund : withdrawal period 14 days.
-
Exchange : possible up to 14 days (with specific instructions).
-
To have : it remains valid 2 months.
For more details see our returns page or our terms and conditions.
